Effective Date: January 1, 2026

At SOFTEN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Name

• Phone number

• Email address

• Billing and shipping address

• Payment details (processed securely via payment gateways)

Non-Personal Information

• Browser type

• IP address

• Device information

• Website usage data (via cookies)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate about your purchase

• Provide customer support

• Improve our website and services

• Send promotional offers (if subscribed)

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

All payments are processed through secure and trusted payment gateways. We do not store your card or payment details on our servers.

4. Cookies Policy

Our website may use cookies to:

• Improve user experience

• Remember login details

• Analyze website traffic

You can disable cookies in your browser settings if you prefer.

5. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Third-Party Services

We may use third-party services such as:

• Payment gateways

• Shipping partners

• Analytics tools

These services have their own privacy policies.

7. Your Rights

You have the right to:

• Access your personal data

• Request correction of incorrect information

• Request deletion of your data (subject to legal obligations)

To make such requests, contact us using the details below.

8. Contact Information

If you have any questions about this Privacy Policy, please contact:

Company Name: SOFTEN
Owner: Anu Goyal
Phone: +91 9873927006
Email: sachingoyalsga@gmail.com
Address:
732A, Street No-7 & 8,
Chand Mohalla, Gandhi Nagar,
Delhi – 110031, India

9. Policy Updates

SOFTEN reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.